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Frequently Asked Questions Minimize
  • How do I sign up for online billing?
    It’s easy! Simply go to our website at utilities.siouxfalls.org and complete the registration page to set up your personal account. Your registration will be processed immediately, and a verifi cation code for your initial login will be emailed to you. You may begin making online payments with your fi rst login.
  • What information do I need?
    You will need to enter your account number and your customer number. Please enter all numbers, including the zeros. These numbers are located on the upper left of your utility statement.
  • What can I use as my Username?
    Your Username can be anything you want. We do not require any specific combination of letters, numbers, or special characters. You will use this Username every time you login.
  • What is a Display Name?
    The Display Name is a field required for internal purposes. We do not require any specific combination of letters, numbers, or special characters. You may use your Username if you choose.
  • What can I use as my Password?
    Your password must be at least 7 characters long, but it can be anything you want. We do not require any specific combination of letters, numbers, or special characters. The password is case sensitive.
  • I can’t log in/my password doesn’t work.
    Your password is case sensitive. Please be sure to type the password using upper and lower case characters as needed.
  • How do I change my password?
    You can change your password any time by clicking on Change Profile and then Manage Password.
  • What if I forgot my password?
    You may request a password reminder by selecting “Forgot your password” on the login page. Enter your username, then click on Send Password. Your password reminder will be sent to your email address.
  • Where is my Verification Code?
    A Verification Code is necessary for your initial login. When you successfully register your account, a Verification Code will be sent to your email address. If you do not see this email in your Inbox, please check your Junk Email folder. Your Internet Service Provider or Email Provider may have automatically flagged the email as Junk. If you did not receive the email, you may have mistyped your email address during registration. Please email Utility Billing Customer Service at utilitybilling@siouxfalls.org and we will provide your Verification Code.
  • Can I make a one-time payment without registering?
    The City of Sioux Falls Utilities customers can pay bills online without having to register for an account. All that’s needed are the customer and account numbers plus a valid Visa, MasterCard, or Discover credit card. A debit card with the Visa or MasterCard logo are also accepted.
  • What are eBills?
    If you select to receive eBills you will get an email notification each month when your new bill is available. You can view it online and make a payment if you choose. Be aware that selecting eBills will cancel your mailed paper bill and you will only receive the eBill.
    (note: you will need to have Adobe Acrobat Reader installed to view your eBills)
  • Does Sioux Falls Utilities accept reoccurring credit card payments?
    No. For security reasons, Sioux Falls Utilities does not store credit card information. You will need to access your account each month and make a credit card payment.
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